I went to platos closet in Ann Arbor michigan and brought a brand new homecoming dress from Windsor and lightly worn neon pink vans that I cleaned before bringing to the store. They offered me only four dollars for my brand new almost 100 dollar pink sequined glittery homecoming dress that was worn for only one hour and they refused to even take my vans because there was a small discoloration of the white rubber (which you couldn't even see).
I declined the offer and started looking around the store, soon after I found white shoes that had dirt all over them and the logo on the shoe was ripping off and they looked like garbage, platos closet was selling these trashy shoes for 18 dollars! My shoes looked brand new And they didn't even make an offer! I brought it to the attention of the buyers and they told me that the person who bought those white stinky shoes doesn't work for them now.
So why were those shoes still 18 dollars?! I am furious i am at the point where I will not be selling or buying from this location if something doesn't change.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Let the company propose a solution.