Akisha Bap
map-marker Doylestown, Pennsylvania

Rude south charleston

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I was giving these two employees a compliment almost and she said to my face----- rude I I wasn't going to go back because the last time there were rude employees. Must be So Charleston former students too old looking to be current students.

Look like *** too.

Low cost ones . If you want bad customer service get the ream leader with straight black hair.

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User's recommendation: Stay away

vanessa P Nys

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Verified Reviewer
| map-marker Fulton, Missouri

Insulted

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Platos Closet - Insulted
Platos Closet - Insulted - Image 2

What a joke! Your clothes are knock-offs and ugly.

How can you look at someone, tell them they have great jeans, say 'I know,' and then offer to buy them for $2.40?

Recommendations... I'll never give them any of my money...

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User's recommendation: If you want to throw away money then yeah that's your place to go but if you want what you pay for quality and decent price you should just go to a yard sale before going to this place

belle g Nrh

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Verified Reviewer
| map-marker Trussville, Alabama

A complaint

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Hey, I was a customer and I saw Maddie Pate smoking on the job and speaking ill of her coworkers. I observed her do this at the Trussville Plato's Closet.

She burned my clothes, harmed my dog and insulted me by using derogatory slurs. Just letting you know that her full name is Maddison Lyn Pate. If you receive this message, please respond to me when you get a chance.

Thank you, my name is Bell Griscom. Thank you.

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Pros:
  • Idk
Cons:
  • Idk
Brandi D Zhv

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Verified Reviewer

Poor customer service by Manager

I'm currently at the Macon, GA Plateau location. My family and I brought in items for service.

After inquiring as to why people were put in front of us, despite our earlier arrival, we were overlooked. The form had already been completed and I was waiting to be checked in. The manager approached with a nasty attitude, informing us that there was a 2-hour wait, contradicting her employees who assured us of a 30-minute wait. I told her that wasn't what we were told.

She responded with a rather curt, 'Yes, it is.' Then there was a stare-down between the two of us. She smiled and asked if I had a problem. I told her that she needed to speak with her employees about the order of customer arrivals. She stated that she was the manager and that not all customers are right.

This can be verified with the staff at the Macon, GA location. This is the worst customer service experience I've ever encountered.

She refused to give her supervisor's name. Would someone please call me at 478-251-**** to confirm receipt of this complaint and discuss a resolution?

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Preferred solution: Management needs to be fired for her unprofessional behavior. These are the issues that are being recorded worldwide leading to companies being sued. When the manager left employees and customers stated that she is rude which is a problem

2 comments
Guest

All these Plato's Closets are privately owned. The owner of this location is Michael Reese.

The phone number given for him is just the store's number, so to reach him directly, you will need to file a complaint with the Better Business Bureau. To do that, just type BBB Plato's Closet Macon GA and it will take you to the store's page with the BBB, where you can click on File a Complaint.

Guest
reply icon Replying to comment of Guest-2568317

Thank you for the response. It is greatly appreciated.

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ROSE H Qnz

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Verified Reviewer

Taking in new/Gently used clothes

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I had mostly heard negative things about Plato's closet but I thought let me give it a 1st chance. Wow!

My 28 y/o daughter has very modern, fashionista taste and loves to buy way more clothes than she needs. We took 2 bags of mostly new blouses and dresses, some still with tags. We're told we'll text you when we've looked at your items. We browsed for a few minutes and I thought to myself, I've seen better at thrift stores for much less money.

Still told myself give Plato's a chance. Maybe 20 minutes later they are ready for us. They told my daughter the clothes were more than 2 years old in style (lies, my daughter would NEVER buy outdated clothes!) & proceeded to offer her $3.4O for a couple items.

So my suggestion to anyone will be "Go somewhere else"!!! Or expect to get a good laugh at their offer and lack of knowledge of style.

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Cons:
  • Way too many cons to write out

Preferred solution: Nothing. We would rather take our items elsewhere. You don't even have San Antonio location on the drop down so you know where I visited

User's recommendation: Don't waste your time

1 comment
Guest

I have never heard anything positive about Plato's

Miguel T Idw

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Verified Reviewer
| map-marker Burlington, North Carolina

These aren’t honest people!

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They took my items and when I returned for pick-up, the employee advised me that the police had taken possession of my stuff. After I was unsuccessful in getting any details, I decided to call the police myself.

When the police arrived, I shared the proof of purchase and the officer was able to retrieve my stuff from the store - the same store that had previously told me they didn't have my items. I'm confused - what if I hadn't had my receipt?

Does Plato's have the right to confiscate property based on a feeling they have towards a customer? This seems illegal to me!

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User's recommendation: Don’t shop at the Cary NC location!

Anonymous
map-marker New York, New York

Do not want store credit

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I have tried for many days to bring clothes for platoes to buy! They are only giving out store credit , seems like thats all there doing .

You need to look at what your buying obviously your buying more than selling , you must not be buying items and in good taste .

It was never like this before , and the quality of items Being bought has gone Down Hill , thats why your not Selling very much ! Do not have a Good taste in clothing

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User's recommendation: Try to get store to change the People buying clothes

Anonymous
map-marker Portland, Oregon

Excellent customer service

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The ladies at playos closet are so eager to help and please their customers they are so nice attentive and just very helpful if you like consignment shop plates closet you will be treated like royalty seriously they are the best you'll get greated with a smile everything! And you'll save a lot of money!

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Anonymous
map-marker Dallas, Texas

They discriminate. Very unfriendly. Did not even open my bag which contained new items with tags for young women. Told me could not offer anything at this time. Why did she take it in the first place?

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The bag I took in for sale contained new young women's items from Italy so I know she did not look at any of the items. She just pretended that she did and had one of her employees tell me no offer at this time.

Then she gave me back only 1 bag. I had to insist there were two. Terrible experience!!!

Will never go back, neither will my daughters. Thank God for the competitor that opened not to far away.

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User's recommendation: Do not go there if you want acceptable customer service

Anonymous
map-marker Ames, Iowa

Unhappy about the way they didn’t tell me up front about not saling the purse!!!!

I went to Platos closet today, to sale my Coach purses and they said,that the coach purses dont sale good!!! I know I will never ever go back there again!!!i its enough to *** any body off!!!u

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User's recommendation: Don’t go there to sale any coach purses!!!!!

Gerard B Zdp
map-marker Winston Salem, North Carolina

Platos closet winston salem lost my clothes

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They lost my clothes that I brought in to sale today ,and also they were apparently to busy to thoroughly look for what "THEY" lost, I spoke with Amanda and her exact words were , "there is nothing we can do" they'll talk to whoever on "monday"... today is "Saturday", so I have to leave without my clothes and without any money...

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Loss:
$70

Preferred solution: Full refund

Anonymous
map-marker Lakemont, Georgia

Rudeness

The store in Boone NC has a rude salesperson,Carson,who wont smile or even say much.I brought in alot of new clothes and shoes,cute and in good shape,some expensive.When I went back to pick them up,she said well we couldnt take any!I know they could have...pretty bad

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User's recommendation: They dont always take new or nearly new,even cute stuff

Chauncy Ldj
map-marker Walnut Creek, California

Jeff in Traverse city store

Every time I go into platos closet in tc Jeff the guy who works there never even let's me in the store with my items to sell but I see several others go in an out doing their buys an sells he don't even look at any of my items I bring in I will never go there again an will call corporate next

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User's recommendation: Don't go there never give what stuffs good for an refuses people I even called last night they said come tomorrow we will be staffed

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Gary E Fmn

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Verified Reviewer
| map-marker Reno, Nevada

Complaint about manager

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I was in your Reno Plato's closet I sale cloths often I was giving a ride by my friend who had items to sale also the manager is so unprofessional she accused my friend of stealing a purse and she said that the cops will be calling her phone and told us we wernt aloud in store again the purse in question was behind the counter on hold for my friend to buy when we got back to pick up our stuff she had the employee call and tell us there was a problem with the computer so we had to pick up our stuff that night it was a lie to get us into the store as we were leaving the manager said that my friend tried to steal the purse that was behind the counter waiting to be bought buy my friend so her story now was a lie I can't believe she called us thief and I wasn't in the store when this went down I had left why this is so wrong I count on this place of business I've called on the manager. already she is a lier and I want her job there were people in the store I was so embarrassed and humiliated humiliated something has to be done I'm over this my name is Gary Emerson

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Loss:
$50

Preferred solution: I want the manager fired from her position for her own professionalism embarrassing me and my friend in front of customers and I want an apology as she's leaving the store I want an apology that's all I didn't deserve that

User's recommendation: I wouldn't go in that store with that lady working again and she's awful all she had to do was look at the cameras and not say something that wasn't true my friend was going to buy that purse what this whole thing was about is because she doesn't like me because I'm not able to be like her I'm homeless

Summer B Iwr

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Verified Reviewer
| map-marker Louisville, Kentucky

Employee stole my cash HELP

Employee rang me up for $85 shoes I did not have nor did I ask for.. when I confronted her about it very nicely over the phone she told me that it was impossible if something is on my receipt it's because I bought it.

She argued with me about it I clearly told her this all can be solved by looking at the cameras and seeing that I did not conceal any shoes during checkout. No shoes were put in my bag. She then got very hostile and nasty and told me that she's not running the cameras because she's not a thief and asking why would she want my money. So she pretty much told on herself but now she's refusing to look at the cameras and she's refusing to help me.

She won't tell me her name and when I asked to speak to the manager she told me that she was the manager I believe that she is lying about her being the manager. She's the only one that I can talk to and seems to be the only one at the store. When I asked for the district manager's name she would not give me that either.

I have four children and I was rushing to leave the store it was late I should have checked my receipt but I was trusting the employee. Please help me get my money back.

All they have to do is pull the cameras and see that I did not purchase the shoes

I have the receipt I will be keeping it.

(She put in the wrong phone number as well my name on the receipt shows Erica Thaxton whoever that is and she deleted the phone number on there as well. The employees name on the receipt says "SLW"

The cashier is an African American woman with glasses..

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Loss:
$85
Pros:
  • Good clothes cheap price
Cons:
  • Employees

Preferred solution: Full refund

3 comments
Guest

Plato's Closet is a trash store that is ran by unsupervised teenagers.

Wendy E Lpz

Please help i can't log in on my account

Guest
reply icon Replying to comment of Wendy E Lpz

Go away!

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Lauren J Lon

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Verified Reviewer
| map-marker Trussville, Alabama

Platos took my points/money

I went to exchange an item in which I used some of my points for and was denied my points being transferred to the exchange causing me to have to spend 14 dollars MORE than the even exchange?? I believe my points should be reimbursed or the 10 dollars. Also, the 'dyed blonde' chick needs to be educated on customer service being she applied for a customer service position yet made me very uncomfortable upon the exchange.

Also, most of the inventory is marked up used shien clothing.

View full review
Loss:
$10

Preferred solution: Full refund

User's recommendation: Avoid Trussville location if you don't want you day ruined by kids making minimum wage

About

Related Companies

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Summary

Platos Closet buys and sells the latest looks in brand name gently used clothing and accessories for teen and older youth. Platos Closet offers a huge selection of trendy, designer styles as well as those every day basics - all at up to 70 off mall retail prices. Most of Platos Closet stores buy and sell girls sizes 0/1 to 15/16 and guys size 28 to 40 waist. Platos Closet is not typical secondhand clothing store, all lothing and accessories are: top-name brands, cool, hip, trendy, clean and in good condition. Platos Closet buys and resells items that have been in the retail stores within the past 12 to 18 months . Local stores are situated on the East cost in 7 states and in Canada as well.

Platos Closet reviews and complaints

Platos Closet is ranked 215 out of 882 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

VISAPayPal

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